Blog

Author:	gcrow	Created:	4/3/2008 11:18 AM
Author: Greg Crow, Product Management Director, Application Management Guest Bloggers: Quest Product Team Blog Topics: Practical and real-world approaches to managing application services that are supported by a diverse infrastructure; views into service levels for both IT and the organization outside of IT; business service management, and more…

The Plan - architecture

By gcrow on 7/21/2008 2:35 PM

There are a couple of different approaches to creating your architecture.

The traditional approach and most widely used is the bottom up. The bottom up approach followed an isolated domain scheme. You know the one, where the guy in the network group says we need to monitor our network without any concerns for other domains.......

SLM Plan part I

By gcrow on 6/19/2008 8:43 AM

It’s been very exciting here in Quest land in these last few weeks. I’ve officially been with Quest for 1 year and I’m as excited as I was the first day. The breadth and depth of the offerings around Foglight is simply amazing.

Building on the last post, Service Level Management also has a few definitions in the Industry.

What about BSM?

By gcrow on 5/4/2008 7:55 PM

What about BSM? I’ve had a few persons asking where the BSM blog is. If you are like me, it’s been quite a challenge keeping up with the definitions in the Industry these last few years. Take the industry’s twists and then talk to several customers that have been blasted by vendor interpretations and you’ll even be more confused.

Last year Quest purchased Magnum Technologies and almost immediately we had integrated the two products. This created a solution that customers could use to gather low-level technical metrics and alarms and then, using internal models, seamlessly roll up those details to higher level services that the application owners could use to measure IT’s positive effects on ... Read More »

Welcome to the Service Level Management blog...

By gcrow on 4/3/2008 11:20 AM

My name is Greg Crow and I’ll be your blog host. Since this is my first blog on Foglight.org, I’ll take a little space to introduce myself, and let you know why we're talking SLM in our App Management site.