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Author: gcrow Created: 4/3/2008 11:18 AM
Author: Greg Crow, Product Management Director, Application Management Guest Bloggers: Quest Product Team Blog Topics: Practical and real-world approaches to managing application services that are supported by a diverse infrastructure; views into service levels for both IT and the organization outside of IT; business service management, and more…

By gcrow on 10/23/2008 7:47 AM

2.0  SERVICE LEVEL MANAGEMENT ARCHITECTURE
 
A layered Service Level Management (SLM) architecture recognizes the many management functionality requirements, goals and policies of every customer and presents them in a single management view. It then performs the many and varied management functions through cooperative management entities, working together in a collaborative manner to achieve consistent, high availability, service level management objectives
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By gcrow on 10/12/2008 6:13 PM

With the addition of a single point of view management interface technology issues (I.e. alerts and performance exceptions) as well as Service Level Management policies will be presented to technical operations personnel and business leaders in terms that they can understand and apply to their objectives. They will have an opportunity to take control of the IT linkage to their business by adding Service Level Management capabilities to its offerings.

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By gcrow on 9/16/2008 5:46 PM

As background, the traditional role of management systems has typically been perceived as either operational overhead or a necessary burden with an unfortunate technology centric point of view.  This is because the language and presentation of “technology” issues has, up until this point, not been articulated in terms that business leaders are able to understand. 
......

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By gcrow on 7/21/2008 2:35 PM

There are a couple of different approaches to creating your architecture. 
 
The traditional approach and most widely used is the bottom up. The bottom up approach followed an isolated domain scheme. You know the one, where the guy in the network group says we need to monitor our network without any concerns for other domains.......
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By gcrow on 6/19/2008 8:43 AM

It’s been very exciting here in Quest land in these last few weeks. I’ve officially been with Quest for 1 year and I’m as excited as I was the first day. The breadth and depth of the offerings around Foglight is simply amazing.

 

Building on the last post, Service Level Management also has a few definitions in the Industry. 

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By gcrow on 5/4/2008 7:55 PM

What about BSM? I’ve had a few persons asking where the BSM blog is. If you are like me, it’s been quite a challenge keeping up with the definitions in the Industry these last few years. Take the industry’s twists and then talk to several customers that have been blasted by vendor interpretations and you’ll even be more confused.
 
Last year Quest purchased Magnum Technologies and almost immediately we had integrated the two products. This created a solution that customers could use to gather low-level technical metrics and alarms and then, using internal models, seamlessly roll up those details to higher level services that the application owners could use to measure IT’s positive effects on ... Read More »

By gcrow on 4/3/2008 11:20 AM

My name is Greg Crow and I’ll be your blog host. Since this is my first blog on Foglight.org, I’ll take a little space to introduce myself, and let you know why we're talking SLM in our App Management site.

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