With the addition of a single point of view management interface technology issues (I.e. alerts and performance exceptions) as well as Service Level Management policies will be presented to technical operations personnel and business leaders in terms that they can understand and apply to their objectives. They will have an opportunity to take control of the IT linkage to their business by adding Service Level Management capabilities to its offerings.
Enough Introduction and filler for the beginning of the document, let’s get back to the actual meat of the doc. You can find many variants (I.e. ITIL) in the Industry for a suggested outline of the content for the architecture. The following is a realistic outline to the vendor agnostic architecture document (to appear over the next few blogs):
1.0 INTRODUCTION
1.1. Purpose
1.2. Scope
1.3. Audience and Document Organization
1.4. Monitoring and Operations Requirements
You should have enough data from the previous blogs for this section.
Copyright ©2008 Quest Software